feat(kb): Add Change Tracker KB articles — batch 2a#1190
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Migrates 9 rolling-log and agent troubleshooting articles from staging repo. Fixes applied: truncated frontmatter restored, kb.netwrix.com links removed, Salesforce CDN images replaced with placeholders, typos fixed, mojibake encoding corrected, structure aligned to KB standards.
- hubdetails-crypto-error: correct agent path (gen7agent.service to gen7agent.app.netcore), Windows service name (Netwrix ChangeTracker Gen7 Agent NetCore), Linux service name (nntgen7agentcore) - duplicate-events-in-syslogs: replace deprecated count() with countDocuments() for MongoDB 8.x compatibility - Retire mongo-service-not-starting-windows (both SMEs confirmed the VC++ Redistributable issue no longer occurs on supported OS) - Add knowledge_article_id to 5 articles
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Summary
mongo-service-not-starting-windows) — VC++ Redistributable issue no longer occurs on supported OS versionsChanges
hubdetails-crypto-error: agent path corrected (gen7agent.service→gen7agent.app.netcore), Windows service name updated toNetwrix ChangeTracker Gen7 Agent NetCore, Linux service name updated tonntgen7agentcore, doc link updated to correct 8_2 Docusaurus routeduplicate-events-in-syslogs: replaced deprecatedcount()withcountDocuments()for MongoDB 8.x compatibilitymongo-service-not-starting-windows.md— Ben and Denis confirmed the VC++ Redistributable issue no longer applieskb.netwrix.com/####Related links and dropped broken CDN attachments## Explanation→## Causein the 3 similar articles for style guide compliancedeviceconfigtask-wildcards-pathmatch-errorhub-offline-connection-retries-exhausted(grouped WAN/LAN causes into nested list; used FQDN acronym only)hub-offlineResolution with common troubleshooting steps and links to related KB / product docArticles (8 total)
All in
docs/kb/changetracker/troubleshooting-and-errors/:agenttaskrunner-processtracker-error.md)deviceconfigtask-wildcards-pathmatch-error.md)duplicate-events-in-syslogs.md)file-entry-not-found-error.md)filehash-sha256-file-not-found-error.md)hub-offline-connection-retries-exhausted.md)hubdetails-crypto-error.md)registry-key-permissions-error.md)Known Gaps — SME Review Needed
hub-offline-connection-retries-exhausted.md— The Resolution section was expanded from a placeholder into common troubleshooting steps with links to the Network Ports KB and 8.2 Agent and Device Ports product doc. Please confirm the steps and expand with any product-specific commands, additional guidance, or missing scenarios (e.g., WAN/LAN-specific steps).Note on Missing Screenshots
The original screenshots for these articles are no longer accessible (broken CDN links). During migration, inline image references were replaced with HTML comment placeholders like:
<!-- Image removed: [description of what the screenshot showed] -->Choose one of the following options:
Articles with placeholders in this PR:
agenttaskrunner-processtracker-error.mddeviceconfigtask-wildcards-pathmatch-error.mdhubdetails-crypto-error.mdTesting
Closes #1191