Skip to content
Open
Show file tree
Hide file tree
Changes from all commits
Commits
File filter

Filter by extension

Filter by extension


Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
21 changes: 11 additions & 10 deletions .gitignore
Original file line number Diff line number Diff line change
@@ -1,10 +1,11 @@
/.firebase
/content/docs
/node_modules
/repos
/resources
.sass-cache
/public
/bin
.hugo_build.lock
.DS_Store
/.firebase
/content/docs
/node_modules
/repos
/resources
.sass-cache
/public
/bin
.hugo_build.lock
.DS_Store
config.bat
42 changes: 0 additions & 42 deletions content/faq/billing.md

This file was deleted.

72 changes: 34 additions & 38 deletions content/faq/legal.md
Original file line number Diff line number Diff line change
@@ -1,38 +1,34 @@
---
title: Legal FAQ | AppsCode
header: Legal FAQ
menu:
faq:
identifier: Legal-faq
name: Legal FAQ
weight: 40
left_menu: faq
blackfriday:
extensions:
- autoHeaderIds
---

### What are the basic conditions for using AppsCode?

In order to avail AppsCode services, you have to assure certain terms and conditions:

* You MUST be at least 13 years of age or beyond to use the Site and Services of AppsCode.

* You may not be allowed to use AppsCode Services you are a person barred from receiving the AppsCode Services under the laws of the United States or other countries, including the country in which you are resident or from which you use the AppsCode Services.

* You MUST NOT use AppsCode Services to execute any action leading to any type of injurious code which includes trojans, key loggers, viruses, malware, botnets, denial of service attacks, flood or mail bombs, logic bombs, or any activity AppsCode determines to be malicious.

* You MUST provide valid and accurate information while registering for the AppsCode services. It is your responsibility to maintain security of your account and password. If you notice any unauthorised usage of your account immediately notify AppsCode authority. You are responsible for keeping password confidential and make sure internet service you are using is secured. You furthermore have to ensure safe and hack-free data transmission to AppsCode site. AppsCode shall maintain strict protocols and try to prevent any unauthorised access. In case of any sort of server hacks or if you fail to comply with security obligations AppsCode shall not be liable for your failure.


### Is any Copyright law applicable?

Yes. While using AppsCode Service you agree to comply with the United States’ Digital Millennium Copyright Act 1998. AppsCode strictly responds to DMCA and other applicable copyright laws and reserves the right to terminate accounts involved in violating as such, which includes taking down content or the Application upon receipt of valid DMCA notice.


### What is the Refund Policy?

AppsCode charges for service already provided. Please refer to our [Service Level Agreement](/legal/sla/) for uptime guarantee and refunds.

> *Got more questions? You can post to our [community site](https://slack.appscode.com) or [contact us](mailto:support@appscode.com) directly.*

---
title: Legal FAQ | AppsCode
header: Legal FAQ
menu:
faq:
identifier: Legal-faq
name: Legal FAQ
weight: 40
left_menu: faq
blackfriday:
extensions:
- autoHeaderIds
---

### What are the basic conditions for using AppsCode?

In order to avail AppsCode services, you have to assure certain terms and conditions:

* You MUST be at least 13 years of age or beyond to use the Site and Services of AppsCode.

* You may not be allowed to use AppsCode Services you are a person barred from receiving the AppsCode Services under the laws of the United States or other countries, including the country in which you are resident or from which you use the AppsCode Services.

* You MUST NOT use AppsCode Services to execute any action leading to any type of injurious code which includes trojans, key loggers, viruses, malware, botnets, denial of service attacks, flood or mail bombs, logic bombs, or any activity AppsCode determines to be malicious.

* You MUST provide valid and accurate information while registering for the AppsCode services. It is your responsibility to maintain security of your account and password. If you notice any unauthorised usage of your account immediately notify AppsCode authority. You are responsible for keeping password confidential and make sure internet service you are using is secured. You furthermore have to ensure safe and hack-free data transmission to AppsCode site. AppsCode shall maintain strict protocols and try to prevent any unauthorised access. In case of any sort of server hacks or if you fail to comply with security obligations AppsCode shall not be liable for your failure.


### Is any Copyright law applicable?

Yes. While using AppsCode Service you agree to comply with the United States’ Digital Millennium Copyright Act 1998. AppsCode strictly responds to DMCA and other applicable copyright laws and reserves the right to terminate accounts involved in violating as such, which includes taking down content or the Application upon receipt of valid DMCA notice.


> *Got more questions? You can post to our [community site](https://slack.appscode.com) or [contact us](mailto:support@appscode.com) directly.*

127 changes: 43 additions & 84 deletions content/faq/product.md
Original file line number Diff line number Diff line change
@@ -1,84 +1,43 @@
---
title: Product FAQ | AppsCode
header: Product FAQ
menu:
faq:
identifier: Product-faq
name: Product FAQ
weight: 10
left_menu: faq
blackfriday:
extensions:
- autoHeaderIds
---

### How long is the Trial Period of AppsCode Paid Services? Do I have to register with a credit card from the very beginning?

Trial Period for AppsCode paid services has a validity of fourteen (14) days. During this period you are not required to
register with a credit card. In order to avoid service disruption you have to register with a valid credit card during the trial period.


### Which Clouds are supported by AppsCode?


Currently AppsCode is supporting Google Cloud (GCE) and Amazon Web Services (AWS. If you would like to see support for additional cloud providers, let us know [here](https://calendly.com/appscode/30min).

### How do I report bugs?


Please report bugs via our [community site](https://github.com/appscode/discuss). If you need to include private information, you can email us directly at <support@appscode.com>. To help us fix bugs, include reproducible steps with your bug report.

### How do I file feature requests?


You can request for missing features or request modification of existing features via our [community site](https://github.com/appscode/discuss). We appreciate your valuable feedback.

### Can I check my quota information?


Yes. You can access your current quota and usage stats from your AppsCode Billing Dashboard `Quota` tab.
You can access it from url: https://team-id.appscode.io/billing/quota/.

### Can I upgrade, downgrade or cancel?


Yes. This depends on which plan you are currrently subscribed to.

- **Hosted Plans with Month to month subscription:** These plans can be cancelled at any time.
You will be charged up to the day you cancel your plan.

- **Hosted Plans with Annual subscription:** These plans can be cancelled *only* at the end of their
subscription period.

- **Addons:** Addons are charged for usage by minutes. These can deleted at any time.

- **Private Installations:** These plans can be cancelled *only* at the end of their license period.


### Can I change my plan at a later time?


Yes. Plans are on a monthly or annual subscription that can be upgraded to a
different tier.


### How do I delete my AppsCode team account?


We are sorry to see you go. To cancel during trial period, do not add a payment method. Your team account will be deleted after trial period, if not upgraded. If you are on a paid plan, please email us at <support@appscode.com> with your team-id from an administrator account for your team. We will delete your account after verification.


### Where can I get help learn about AppsCode?


You can get help from [Learn](/learn) and [Community](/community) section of the AppsCode website. We also provider paid online training courses. See [here](/services/training/) for more details.

### What type of support can I avail?


All AppsCode hosted plans come with community support. Business plans come with email support. Enterprise plans comes with phone support in addition to email support. However, email support does not include support for questions about using, optimizing, or troubleshooting AppsCode services. To get answer of such issues, please check our [technical support](/services/tech-support/) and [consulting](/services/tech-support/) services.

For general support, please contact <support@appscode.com>. For sales queries, drop us a line at <sales@appscode.com>.


> *Got more questions? You can post to our [community site](https://slack.appscode.com) or [contact us](mailto:support@appscode.com) directly.*
---
title: Product FAQ | AppsCode
header: Product FAQ
menu:
faq:
identifier: Product-faq
name: Product FAQ
weight: 10
left_menu: faq
blackfriday:
extensions:
- autoHeaderIds
---

### Which Clouds are supported by AppsCode?


Currently AppsCode is supporting Google Cloud (GCE) and Amazon Web Services (AWS. If you would like to see support for additional cloud providers, let us know [here](https://calendly.com/appscode/30min).

### How do I report bugs?


Please report bugs via our [community site](https://github.com/appscode/discuss). If you need to include private information, you can email us directly at <support@appscode.com>. To help us fix bugs, include reproducible steps with your bug report.

### How do I file feature requests?


You can request for missing features or request modification of existing features via our [community site](https://github.com/appscode/discuss). We appreciate your valuable feedback.

### Where can I get help learn about AppsCode?


You can get help from [Learn](/learn) and [Community](/community) section of the AppsCode website. We also provider paid online training courses. See [here](/services/training/) for more details.

### What type of support can I avail?


All AppsCode hosted plans come with community support. Business plans come with email support. Enterprise plans comes with phone support in addition to email support. However, email support does not include support for questions about using, optimizing, or troubleshooting AppsCode services. To get answer of such issues, please check our [technical support](/services/tech-support/) and [consulting](/services/tech-support/) services.

For general support, please contact <support@appscode.com>. For sales queries, drop us a line at <sales@appscode.com>.


> *Got more questions? You can post to our [community site](https://slack.appscode.com) or [contact us](mailto:support@appscode.com) directly.*
Original file line number Diff line number Diff line change
@@ -1,19 +1,19 @@
---
id: aks-consulting-services
title: Azure AKS Consulting Services by Experts
description: AppsCode is an Azure Marketplace partner offering expert AKS consulting, deployment, optimization, and enterprise-grade managed support for Azure Kubernetes Service clusters.
layout: services
url: '/services/aks-consulting-services'
data: 'data/services/application-modernization/aks_consulting_partner.json'
---

{{< common/hero-area >}}
{{< common/customer-logos >}}
{{< common/title-with-small-cards >}}
{{< common/service-details >}}
{{< services/we-understand-the-nitty-gritty >}}
{{< common/cards >}}
{{< common/partner-listing >}}
{{< common/expertise >}}
{{< common/cta-area >}}
{{< common/faq >}}
---
id: aks-consulting-services
title: Azure AKS Consulting Services by Experts
description: AppsCode is an Azure Marketplace partner offering expert AKS consulting, deployment, optimization, and enterprise-grade managed support for Azure Kubernetes Service clusters.
layout: services
url: '/services/aks-consulting-services'
data: 'data/services/application-modernization/aks_consulting_partner.json'
---
{{< common/hero-area >}}
{{< common/customer-logos >}}
{{< common/title-with-small-cards >}}
{{< common/service-details >}}
{{< services/we-understand-the-nitty-gritty >}}
{{< common/cards >}}
{{< common/partner-listing >}}
{{< common/expertise >}}
{{< common/cta-area >}}
{{< common/faq >}}
Original file line number Diff line number Diff line change
@@ -1,19 +1,19 @@
---
id: eks-consulting-services
title: AWS EKS Consulting Services by Experts
description: AppsCode is an AWS Marketplace partner offering expert EKS consulting, deployment, optimization, and enterprise-grade managed support for Amazon EKS clusters.
layout: services
url: '/services/eks-consulting-services'
data: 'data/services/application-modernization/eks_consulting_partner.json'
---

{{< common/hero-area >}}
{{< common/customer-logos >}}
{{< common/title-with-small-cards >}}
{{< common/service-details >}}
{{< services/we-understand-the-nitty-gritty >}}
{{< common/cards >}}
{{< common/partner-listing >}}
{{< common/expertise >}}
{{< common/cta-area >}}
{{< common/faq >}}
---
id: eks-consulting-services
title: AWS EKS Consulting Services by Experts
description: AppsCode is an AWS Marketplace partner offering expert EKS consulting, deployment, optimization, and enterprise-grade managed support for Amazon EKS clusters.
layout: services
url: '/services/eks-consulting-services'
data: 'data/services/application-modernization/eks_consulting_partner.json'
---
{{< common/hero-area >}}
{{< common/customer-logos >}}
{{< common/title-with-small-cards >}}
{{< common/service-details >}}
{{< services/we-understand-the-nitty-gritty >}}
{{< common/cards >}}
{{< common/partner-listing >}}
{{< common/expertise >}}
{{< common/cta-area >}}
{{< common/faq >}}
Original file line number Diff line number Diff line change
@@ -1,19 +1,19 @@
---
id: gke-consulting-services
title: Google GKE Consulting Services by Experts
description: AppsCode is a Google Cloud partner offering expert GKE consulting, deployment, optimization, and enterprise-grade managed support for Google Kubernetes Engine clusters.
layout: services
url: '/services/gke-consulting-services'
data: 'data/services/application-modernization/gke_consulting_partner.json'
---

{{< common/hero-area >}}
{{< common/customer-logos >}}
{{< common/title-with-small-cards >}}
{{< common/service-details >}}
{{< services/we-understand-the-nitty-gritty >}}
{{< common/cards >}}
{{< common/partner-listing >}}
{{< common/expertise >}}
{{< common/cta-area >}}
{{< common/faq >}}
---
id: gke-consulting-services
title: Google GKE Consulting Services by Experts
description: AppsCode is a Google Cloud partner offering expert GKE consulting, deployment, optimization, and enterprise-grade managed support for Google Kubernetes Engine clusters.
layout: services
url: '/services/gke-consulting-services'
data: 'data/services/application-modernization/gke_consulting_partner.json'
---
{{< common/hero-area >}}
{{< common/customer-logos >}}
{{< common/title-with-small-cards >}}
{{< common/service-details >}}
{{< services/we-understand-the-nitty-gritty >}}
{{< common/cards >}}
{{< common/partner-listing >}}
{{< common/expertise >}}
{{< common/cta-area >}}
{{< common/faq >}}
Loading