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+
+# Appointments Rescheduled More Than 5 Times 
+
+> Patients who have had more than 5 rescheduled appointments at Arike, with reschedule details and zone
+
+## Purpose
+
+Identifies patients at Arike (`facility_id = 2`) whose appointments have been rescheduled more than 5 times in total. Each row is one rescheduled booking for such a patient, showing the patient details (name, phone, year of birth, gender, ADM, deceased status, zone), the booking note (reason), the staff who created the rescheduled booking, the slot start datetime, and the total reschedule count.
+
+## Parameters
+
+| Parameter | Type | Description | Example |
+|-----------|------|-------------|---------|
+| `start_datetime` | DATE / range | Metabase date filter (typically bound to `emr_tokenslot.start_datetime`) | `'2026-07-01'` |
+| `patient_name` | TEXT | Metabase text filter (typically bound to `emr_patient.name`) | `'John Doe'` |
+| `zone_filter` | TEXT | Filter by resolved zone tag display (exact match) | `'Zone A'` |
+
+---
+
+## Query
+
+```sql
+WITH rescheduled_bookings AS (
+    SELECT
+        emr_patient.id AS patient_id,
+        emr_patient.name AS patient_name,
+        emr_patient.phone_number,
+        emr_patient.year_of_birth,
+        emr_patient.gender,
+        emr_tokenbooking.note AS reason,
+        emr_patientidentifier.value AS adm,
+        users_user.first_name || ' ' || users_user.last_name AS created_by_user,
+        emr_tokenslot.start_datetime,
+        CASE
+            WHEN emr_patient.deceased_datetime IS NULL THEN 'No'
+            ELSE 'Yes'
+        END AS deceased,
+        (
+            SELECT COALESCE(MAX(emr_tagconfig.display), 'unassigned')
+            FROM unnest(emr_patient.instance_tags) AS tag_id
+            JOIN emr_tagconfig ON emr_tagconfig.id = tag_id
+            WHERE emr_tagconfig.parent_id = 55
+        ) AS zone
+    FROM emr_tokenbooking
+    JOIN emr_tokenslot
+        ON emr_tokenbooking.token_slot_id = emr_tokenslot.id
+    JOIN emr_schedulableresource
+        ON emr_tokenslot.resource_id = emr_schedulableresource.id
+    JOIN emr_patient
+        ON emr_tokenbooking.patient_id = emr_patient.id
+    LEFT JOIN emr_patientidentifier
+        ON emr_patient.id = emr_patientidentifier.patient_id
+       AND emr_patientidentifier.config_id = 2
+    JOIN users_user
+        ON emr_tokenbooking.created_by_id = users_user.id
+    WHERE emr_tokenbooking.status = 'rescheduled'
+      AND LOWER(TRIM(emr_patient.name)) NOT LIKE '%test%'
+      AND emr_schedulableresource.facility_id = 2
+      --[[AND {{start_datetime}}]]
+      --[[AND {{patient_name}}]]
+),
+patient_reschedule_count AS (
+    SELECT
+        patient_id,
+        COUNT(*) AS reschedule_count
+    FROM rescheduled_bookings
+    GROUP BY patient_id
+    HAVING COUNT(*) > 5
+)
+SELECT
+    rb.patient_name,
+    rb.phone_number,
+    rb.year_of_birth,
+    rb.gender,
+    rb.reason,
+    rb.adm,
+    rb.created_by_user,
+    rb.start_datetime,
+    rb.deceased,
+    prc.reschedule_count,
+    rb.zone
+FROM rescheduled_bookings rb
+INNER JOIN patient_reschedule_count prc
+    ON rb.patient_id = prc.patient_id
+WHERE 1=1
+    --[[AND rb.zone = {{zone_filter}}]]
+ORDER BY rb.patient_name;
+```
+
+## Notes
+
+- **Hardcoded IDs:**
+  - `facility_id = 2` — Arike facility.
+  - `emr_patientidentifier.config_id = 2` — ADM patient identifier configuration.
+  - `parent_id = 55` — parent tag for **zone**.
+  Update if the configuration changes.
+- Results are ordered alphabetically by patient name.
+
+*Last updated: 2026-07-15*